OHP Outreach and Enrollment Assister Job Opening

2/5/20 by Executive Director

Position Description: OHP Outreach and Enrollment Assister (Bilingual-Spanish/English) 

Salary: $42,000- $45,500 annually; plus an additional $1,200 health and dental stipend

Job Type: Full-time

Job Location: Multiple locations in Yamhill County, office located in McMinnville

Opening Date: February 5, 2020

Closing Date: Open until filled

Supervisor: Reports to the Executive Director

About Unidos Bridging Community:

Founded in 2012 Unidos Bridging Community (Unidos) is a growing, diverse and welcoming nonprofit organization. Our mission is to promote the integration, participation, representation, and success of Latino individuals and families in Yamhill County; and to build bridges of understanding and support among Latinos and non-Latinos.

With a small team of energetic staff and a dedicated team of volunteers the work of Unidos is accomplished through education, policy and community advocacy, immigration support, and leadership development in an environment where collaboration and relationship-building is essential. More information about programs can be found at www.unidosyamhillcounty.org

The office of Unidos is located in the heart of downtown McMinnville with convenient access to a variety of small shops and restaurants.

Position Summary: The Oregon Health Plan Outreach & Enrollment Assister provides culturally appropriate community outreach in Spanish and English and Oregon Health Plan enrollment and system navigation services to the Latinx communities of Yamhill County. Duties consist of direct one-on-one OHP application assistance and enrollment to community members; as well as explanation of health care coverage and health system navigation education and support. Services are provided at a variety of locations (e.g. client’s home, clinic partners, schools, service organizations, etc.). OHP outreach and assistance appointment hours will vary— ensuring hours accommodate working families’ schedules. 

Primary Duties and Responsibilities: 

  • Assist community members in applying for the Oregon Health Plan (OHP)/Medicaid by filling out an online application using a laptop computer and scanning required documents with a portable scanner. Connect members to appropriate resources to support their enrollment.
  • Email and/or call the Oregon Health Plan’s customer service department to troubleshoot or follow up about a client’s application.
  • Refer clients who do not qualify to appropriate alternative programs and inform them of other programs within Unidos Bridging Community.
  • Maintain privacy and HIPAA standards while assisting clients one-on-one in designated assistance areas.
  • Complete, collect, and save all required application and enrollment documents such as consent forms and client information. 
  • Input client data from all outreach activities, applications completed, instances of navigation assistance immediately after each interaction using internal Unidos Bridging Community tracking systems. 
  • Participate in outreach efforts such as tabling at community events or presenting information to the public to reach and inform uninsured community members about the importance of health care, potential coverage options, re-enrollment requirements and Unidos Bridging Community programs and events.
  • Distribute promotional material in various community places, such as churches and locally-owned businesses.
  • Distribute and provide culturally and linguistically appropriate information to partner sites about the outreach, enrollment and referral services.
  • Provide input for the creation of outreach and public education materials as needed.
  • Be responsive to communications, including phone and email, to/from clients, supervisors, other Unidos Bridging Community staff and community partners.
  • Complete monthly expense and activity reports and submit to supervisor by the required due dates.
  • Communicate any challenges with outreach, enrollment, assistance sites, clients, or the application process to the supervisor.
  • Establish strong working relationships with Cover all Kids 100% Project partner organizations such as school districts, health care providers, and Latinx-serving organizations to develop an outreach and referral system to ensure that 100% of eligible Latinx children under 19 years old are enrolled and retained in OHP coverage.
  • Collaborate with the local coordinated care organization to develop strategies for Latinx OHP members to be aware of their assigned primary care provider and how to navigate services; comprehend how to access CCO benefits and support services; and outreach to CCO members who need to redetermine their eligibility for OHP. 
  • Establish relationships with local community stakeholders to support outreach and enrollment efforts.
  • Additional tasks as requested.

Education, Work Experience and Other Requirements 

  • Possession of a high school diploma or GED, AND
  • Two (2) years of work experience in health-care, community health, or social services field;

PLUS 

  • Upon hire, completion of State training for Oregon Health Plan enrollment and federal training for the Marketplace enrollment, and completion of a passing background check
  • Valid driver's license and reliable vehicle with insurance. 

Qualifications

  • Bicultural and Bilingual in English and Spanish are required (reading, writing, and speaking).
  • Experience serving Latinx immigrants, non-English speakers, diverse communities and traditionally underserved populations.
  • Background in community outreach and grassroots organizing is highly desired.
  • A working knowledge of health reform in Oregon and the increased availability of health coverage options for individuals and families at all income levels.
  • A basic understanding of tax filing regulations is highly desired.
  • Community Health worker experience is highly desired.
  • Must have knowledge of Microsoft Office and Google Suite as well as be able to work with online forms and systems.

Essential Abilities

  • Ability to handle and maintain confidential information in conformance with HIPAA guidelines.
  • Ability to work varied days and hours including evenings and weekends as needed.
  • Ability to work independently.
  • Proficiency in the operation of a computer and standard office equipment (email, downloading documents, wifi connections, scan, etc.).
  • Ability to provide instructions and communicate effectively both orally and in writing with individuals of varying backgrounds, education levels and abilities.
  • Ability to maintain accurate and complete records.
  • Must be able to occasionally work on evenings and weekends. 
  • Excellent interpersonal skills.
  • Must be able to handle working in a fast paced environment.
  • Ability to keep a level head when assisting clients with challenging experiences.
  • Ability to explain complicated systems in “plain language”.
  • Ability to adapt to diverse work settings. 
  • Must be willing to travel to potential outreach locations and appointments with clients in their preferred locations throughout the targeted communities.

Working Conditions

  • Office space, occasional outdoor spaces when doing outreach in the community. 
  • Ability to lift 10-30 lbs.
  • Frequent use of keyboard, monitor, mouse, and telephone. 
  • Frequent driving to various outreach and assistance locations.
  • Prolonged time sitting and working with a computer. 

Unidos Bridging Community compensation offers: 

  • Competitive Salary.
  • $1,200 annual health and dental stipend distributed monthly.
  • 20 PTO days annually, 8 paid holidays annually, 8 hours of sick leave accrued monthly.
  • Mileage reimbursement.
  • Monthly cell phone reimbursement.

To Apply: Please submit a cover letter detailing your interest for this position. The cover letter must specifically address how you meet the qualifications, experience and other work requirements. Please include a copy of your CV/resume. Please include your first and last name and position title “OOE Assister in the subject line and send it to Miriam Vargas Corona, Executive Director, at miriam@unidosyamhillcounty.org

It is the policy and commitment of Unidos Bridging Community that it does not discriminate based on an individual’s race, creed or religion, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, marital status, and any status protected by law.

Unidos Bridging Community is an Equal Employment Opportunity employer and encourages applications from women, veterans, people of color, and lesbian, gay, bisexual, transgender people, and persons with disabilities.

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